Our strategy is focused on growing our market-leading positions in the food travel sector in international markets.
Our path to success
Our strategic priorities are aimed at delivering a leading customer proposition aligned to our clients’ needs and goals and ensuring we have skilled and engaged colleagues. At the same time, we continue to drive performance through our proven economic model, focused on winning new business, growing like-for-like revenue, driving efficient profit conversion and generating a strong cash flow in order to deliver long-term sustainable growth. Sustainability is a key element to our long-term success, encompassing our three core strategic priorities.
Our strategic priorities
Leading customer proposition
We aim to bring leading brands and innovative concepts to our clients and their customers, with an emphasis on great value, taste, quality and service and harnessing the power of digital technology to boost efficiency. Our success depends on building long-term, mutually beneficial client relationships.
Our strategic priorities
Skilled and engaged colleagues
We want to attract and retain talented people from diverse backgrounds making sure they feel fully included and engaged. We put a strong emphasis on training and skills development and on creating a safe and healthy place to work where people’s wellbeing is properly safeguarded.
Strategy in action
Over the last year we’ve continued to invest in exciting new brands and innovative eating concepts, working closely with our clients to meet their customers changing tastes and desires. At Vienna Airport, we joined forces with the gastronomic legend Wolfgang Puck to offer guests a unique culinary experience at our new restaurant, ‘Wolfgang Puck Kitchen & Bar’, using Wolfgang’s signature approach combining local specialities with healthy Californian food.
Across our global business, we provide networks for our colleagues to connect, engage and share personal experiences, including our UK Menopause Network, and our Women in Tech and LGBT+ networks. We also raise awareness of diversity issues, providing colleagues with the tools and resources they need to bring about positive change. In 2022 we ran a month-long ‘Break the Bias’ campaign to coincide with International Women’s Day, and celebrated LGBT+ Pride month in June.
Harnessing the power of digital
Our customers and clients increasingly look for digital solutions that make it quicker, easier and more efficient to buy from us. In 2022, we introduced our first ever ‘contactless’ grab & go retail concept at John F. Kennedy Airport, New York, working in partnership with Zippin. Zippin’s technology uses Artificial Intelligence to enable an entirely contactless shopping experience which we’ve deployed at our Camden Food Express unit at JFK. Customers simply tap their credit card when entering the store and start picking items off the shelf. The technology identifies the items and automatically charges the amount spent to the card as customers leave.