Our people promise
The best part of your journey
People are at the core of our business. With 49,000 colleagues globally, our aim is to be the best part of the journey for millions of customers each week. But our commitment goes beyond serving customers. We are devoted to being the best part of the journey for every one of our colleagues. This dedication shapes a better experience for every person within our company.
Our values
A culture where everyone feels valued
To help us deliver our vision, we have developed a set of values that inspire us to work together to create a culture where everyone feels valued, cares about each other, and is absolutely focused on meeting our customers’ diverse needs.
Our values guide our culture, the way we behave, and the decisions we make, to ensure we act in the best interests of our stakeholders, the environment, and our business.
- We are one team
- We are results focused
- We all make a difference
- We are bold
- We celebrate success
Diversity, Equity and Inclusion
Belong at SSP
We are building a diverse, inclusive culture where everyone is welcomed and feels they belong; which reflects the communities where we operate and the customers, clients and stakeholders we serve.
We recognise that we need to provide a safe space for colleagues to share their experience and build relationships. As well as our global Belong Steering Committee & Advisory Board, we also have a number of colleague networks, including iVIBE, which celebrates multiculturalism, LGBTQ+ networks in the UK and Denmark, and a new Global Women’s Leadership network. These networks help us spearhead influential DE&I conversations to drive lasting change across our business. Each network has a 12-month roadmap, a dedicated Chair or co-Chair, and an executive sponsor to ensure this focus is aligned to wider business priorities.
Read more about our commitments to support our colleagues and communities
Our colleague stories
Dony Mathew, Head Chef at SSP Emirates
Dony has delivered food excellence to our customers for over 13 years. In 2024, Dony won the Star Individual back of House, Middle East at the The Airport F&B + Hospitality Conference & Awards (FAB). “Dony is an example of exemplary success serving SSP Emirates for over 13 years and building his career from the bottom up, from front line cook to Head Chef. He leads his team with pride and is a real example to others.”
Peter Wagner, General Manager at SSP DACH
Peter was drawn to the hospitality industry by star chef, Jamie Oliver. "Jamie Oliver is the reason I work in hospitality". Growing up, Peter used to watch Jamie Oliver and that's what inspired him to learn more about the industry. Joining SSP as a team member for the Jamie Oliver Restaurants brand was a childhood dream come true. In his first weeks at SSP, Peter flew from Austria to the UK for his onboarding training at The Jamie Oliver Group and had the unique opportunity to meet none other than Jamie Oliver himself. Peter now works across a number of brands which continue to inspire him. When we asked Peter why he thinks SSP is unique, he said " SSP is a global business, but we are able to operate on a local scale. It's incredible to work with a large number of brands daily and build connections with so many of our partners. For me, it boils down to one word: 'opportunities'."
Hayley Bell, General Manager at SSP Australia
In 2024, we completed the acquisition of ARE in Australia, expanding our presence in the country and welcoming around 1,500 new colleagues. Hayley Bell has joined the SSP team this year as part of the integration and is celebrating her 15-year career milestone. When Hayley first joined ARE, she started as a Front Counter Team Member for Hungry Jacks at the Gold Coast Airport. Today she is General Manager of the Business Unit and National Hungry Jack’s Operations Manager. The best part of Hayley’s journey has been the opportunity to rebuild her life for herself and her daughter, while overcoming personal challenges. Hayley is a proud mum and her passion has even inspired her daughter to join the airport retail industry – and they are now colleagues.