Hear from Patrick Coveney on his highlights from the year and the progress we made against our strategy.
2023 highlights
Financial
£3.0bn
Group revenue
Strategic
c.110
new contract wins
Sustainability
42%
reduction in absolute Scope 1 and 2 greenhouse gas (GHG) emissions from a 2019 base year
£166.8m
operating profit on a reported basis under IFRS 16
20%
increase in colleague number
Net-zero
targets validated by the Science Based Targets initiative (SBTi)
Chair's Statement
CEO's statement
Q&A with our Group CEO
Our strategy
Our strategy is to accelerate revenue growth, including like-for-like and new business growth, which we convert efficiently to drive profit, cash and economic returns. We do this by:
We are focusing our resource and investment proactively on high growth channels and geographies.
Read the full section
We are strengthening our capabilities to drive competitive advantage and performance by investing in and enhancing our customer propositions, accelerating the use of digital, engaging our people and by transforming our approach to, and delivery of, sustainability.
Read the full section
We are committed to operating an efficient business to ensure our sales are effectively maximised into profit and cash.
Read the full section
A message from our Non-Executive Director for Workforce Engagement, Judy Vezmar
In her role, Judy engages with a diverse spectrum of colleagues, allowing her to support the Board in its understanding of the views of our colleagues across the business.
Hear from Judy on how she's been engaging with colleagues during the year.