Reimagining food for people and the planet.
We operate in a dynamic sector, in which the needs of our customers and clients are constantly evolving. They are more educated than ever and aware of the importance of eating a healthy and sustainable diet.
So we are focused on how we can offer our diverse global customers great tasting, nutritious and more sustainable food and drink. To do that, we are committed to increasing healthy and sustainable choices, sourcing sustainably and supporting animal welfare.
We're taking an integrated health and climate approach for our food and beverage, focused on sourcing, recipes, menus and brands. This includes using our food travel expertise to create great tasting, healthier and more sustainable offerings that benefit both people and the planet. Importantly, we work to ensure these offerings don’t compromise on taste and continue to resonate with our discerning
travelling customers.
Our commitments
Commitment 1: Increasing healthy and sustainable choices
We are committed to increasing our offering of healthy and sustainable choices to customers to support their dietary needs and preferences.
Commitment 2: Sourcing sustainably
We are committed to sourcing our products responsibly and sustainably, with due care for the environment and the people involved in their production and manufacture.
Commitment 3: Supporting animal welfare
We are committed to working with our suppliers to maintain high standards of animal welfare across our global supply chains.
Targets
By 2025, at least 30% of meals offered by our own brands to be plant-based or vegetarian.
By 2025, 100% of our own brand units that serve coffee to offer non-dairy milk alternatives (40% in APAC and EEME).
By 2025, all contracted suppliers to sign-up to our Supplier Code of Conduct or provide their own of equal or better standard.
Highlights and case studies
Targets
By 2025, 100% of tea, coffee, hot chocolate and fish/seafood for our own brands to come from sources certified against recognised sustainability standards.
Each year, continue to work to ensure our top 50 own brand products in each market are palm oil free, or using Roundtable for Sustainable Palm Oil (RSPO) Certified Sustainable Palm Oil.
Targets
By 2025, 100% of eggs for our own brands to be from
cage-free sources.
By 2026, 100% chicken for our own brands in our European markets to be aligned with the standards of the European Chicken Commitment (ECC).
People and Planet Menu Framework
Our ‘People & Planet Menu Framework’ provides practical guidelines for integrating healthier and more sustainable food and drink options across our own brands. It covers all aspects from sourcing and recipe development, to cooking methods, menu design and customer communications.
The Framework draws on the latest nutritional recommendations and standards, as well as best practice from across our global business. For example, it includes guidelines on how to incorporate healthier ingredients into recipes, such as complex carbohydrates that are minimally processed with a lower glycaemic index, like whole grains. It also covers healthier cooking methods, such as steaming, stir-frying or grilling, instead of frying. And it reinforces best practice around portion control and seasonal ingredients.
'A Better Choice' range
We are focused on increasing our range of healthier food and drink items, including nutritious, lower calorie, plant-based and non-dairy milk options which are better for people’s health and can also be lower-carbon options that contribute to our net zero ambition.
To help customers quickly find options to meet their health and wellness, we have developed our ‘a better choice’ icons. ‘A better choice’ emphasises fruits, vegetables, whole grains, and a variety of protein foods such as seafood, lean meats and poultry, eggs, legumes, soy products, nuts, and seeds. We may also highlight items that are lower in added sugars, sodium, saturated fats, trans fats, and cholesterol.
Increasing plant-based and vegetarian choices
We have been making a concerted effort to increase our range of plant-based and vegetarian menu items over the past few years. By the end of 2023, 34% of meals offered by our own brand globally were plant-based or vegetarian.
Our Ida & Frida wellness and sustainability brand in Germany is meeting the rising demand for plant-based diets with over 70% of menu items being plant-based or vegetarian by end of 2022. And we're also making great progress in Brazil where we extended the range of plant-based and vegetarian options at our units responding to increasing demand. By the end of 2023, 46% of meals offered by our own brands in Brazil are now plant-based or vegetarian.