Marketplace
We are committed to providing quality products and services to our customers, and to ensuring the safety and sustainability of those products, and of the supply chain behind them.
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Our Customers
Customer satisfaction is a priority for our employees and one of our core business values. We monitor customer feedback via our global digital platform ‘Eat on the Move’. This enables customers to give feedback via smart phones or other devices to let us see what we’re doing well and where we can improve.
We regularly review our menus to ensure we are offering our customers choice and including healthier options. We focus on SSP’s own brands, where we have control over product ranges and customer messaging. Low fat and low carbohydrate options are available on many of our menus around the world. In the UK, the business carried out a review of children’s menus to include more healthy options. We have introduced superfood salads within our casual dining menus, as well as giving customers the opportunity to ‘swap’ for a healthy option (for example, swapping chips for salad). We also review the nutritional properties of the core ingredients we use, for example, in Spain we use low fat spreads, mayonnaise and cheeses as standard in our food production.
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Sustainable and
ethical sourcingWe are committed to ensuring that the products we sell are from sustainably managed sources and that the people producing these goods are fairly treated.
Our responsible sourcing policy defines the standards which we expect our purchasing and menu development teams across the world to meet when sourcing ingredients. We train our global purchasing teams on these standards and review their performance on a regular basis. Animal welfare is a key area of focus for us. We endorse the ‘Five Freedoms’ concept proposed by the Farm Animal Welfare Council and require that our suppliers meet or exceed this standard. We buy eggs which meet or exceed the British Lion Standard requirements and we are working towards a target for all of the whole eggs used within our proprietary brands operating in the UK to be from cage-free sources by 2025. The majority of the coffees and teas we purchase have been produced in accordance with ethical and sustainable standards, for example, under the Fairtrade or Rainforest Alliance certification schemes.
We are committed to ensuring the people in our supply chain are fairly treated. Our Supplier Code of Conduct, which is aligned to the Ethical Trading Initiative’s Base Code, outlines the standards we expect our suppliers to work towards. We train our global purchasing teams on the role they have to play in identifying and addressing any ethical trade concerns within our supply chain.
During the year, we have carried out a review of modern slavery risks within our business and supply chain, updating our due diligence processes as required. In line with the requirements of the 2015 Modern Slavery Act, we have provided a separate Modern Slavery Statement.
