SSP America, a division of SSP Group, has been awarded two prestigious awards from Airports Council International-North America (ACI-NA). The 2021 ACI-NA Airport Concessions Awards celebrate the resilience of airports, concessionaires, and business partners.
SSP America team member Caroline (Suzie) Grider who works at Dallas/Fort Worth International Airport was (DFW) the recipient of the Heroes Award which recognizes a single person from an airport, concessionaire, or service provider who has gone above and beyond to make a positive impact on his or her peers, customers, or the airport community.
“Suzie Grider has been with SSP America since 2008 and exemplifies the principles to which we aspire. She truly delivers service from the heart with an extraordinary level of sincerity, authenticity, and passion. I’m so glad she’s been recognized for this award as she is extremely well known in the DFW community as an individual who is committed to serving the DFW passengers. We are thrilled Suzie has been recognized,” said DFW Director of Operations Michael Uremovich.
SSP America was also the recipient of the Best Employee Recognition Program Award for a concessionaire. This category recognizes an airport, concession operator, or service provider with an outstanding employee concessions recognition program.
Chief Executive Officer Michael Svagdis commented, “Recognizing our team has always been one of our highest priorities given the importance we place on developing a strong culture of passionate employees who share our belief in bringing a ‘taste of place’ to the airports we serve. Our experiences in the last two years have elevated the importance of this important recognition program because team member engagement is so essential to our success as a company. We are extremely honored to be the recipient of this award.”