SSP America, a division of SSP Group, a leading operator of food and beverage brands in travel locations worldwide, has appointed Amanda Busby as Chief Operating Officer to manage the company’s growing presence in airports across the United States and Canada. Amanda will oversee the operation of more than 250 unique brands and lead efforts to drive employee engagement and build a robust talent and succession plan. Her goal will be to deliver operational excellence and outstanding customer service across the company’s growing portfolio.
Amanda Busby commented, “I’m thrilled to join the renowned operations team of SSP America comprised of accomplished restaurateurs and leaders. My goal will be to build upon the historic success of the organization and ensure the operations team is positioned for success while we deepen our employee engagement efforts to ultimately bring a ‘taste of place’ to the airports we serve across North America.”
Busby is a seasoned restaurant leader with more than 20 years’ experience with an expertise in driving business and revenue growth while increasing efficiency and reducing costs. She joins SSP America from Red Robin Restaurant Company where she most recently served as the Vice President of Operations overseeing a portfolio of 230 restaurants staffed by 15,000 team members and generating $670 million in annual sales. Busby started her tenured career at Red Robin as a training general manager and was subsequently promoted to regional operations director and regional vice president roles. In these roles she achieved tremendous success due to her inspired leadership, commitment to organization goals and passion for restaurants.
Busby’s appointment comes at a pivotal moment for SSP America as the company invests in talent, strengthens its employee engagement efforts, and builds operational strategies designed to ready itself for growth. Michael Svagdis elaborated, “Our focus is on the future, and Amanda is a key part of our strategy as we respond to new business opportunities, build a culture based on a unique set of principles we call the ‘PASSION Principles’ and achieve an unparalleled level of operational excellence and customer service. I am confident our team will benefit greatly from Amanda’s leadership and am excited to head into 2022 with a new leader as part of the team.”