As the Food Travel Experts, we believe your training and development are key ingredients to creating a successful career. To ensure we do our part to help you achieve your career goals, we provide a wide range of customized training and development programs.
Guest Service Excellence
“The best part of the journey begins with me.”
This is our service promise to guests. Whether a guest purchases a bottle of water or a three-course meal, we train each of our employees to deliver an authentic hospitality experience. Our Guest Service Excellence program teaches you about our service expectations, upselling and approach to hospitality. What’s more, our guest service training will help you become a valuable member of the SSP America team.
Building a World-class Culture
We understand our success comes from creating a culture of teamwork, respect and responsibility. And, when you join the SSP America team, you will receive training that ensures you understand our culture based on the PASSION Principles. We also walk through the realities of air travel in the 21st century, the competitive landscape and growth of our company. Our ultimate goal is to build a team of passionate employees who share common values and commitment to hospitality.
The Passion Principles
Passion for every detail
Service from the heart
Sincerity every step of the way
Open to new ideas
Noble at all times
Manager in Training Program (MIT)
As a frontline manager you will interact with more employees than any other single role and have the greatest influence and impact on the results, productivity and environment of our airports. Our initial training program for a new manager focuses on developing your confidence and knowledge so you have the tools to effectively lead and inspire our associates. By using empathy training, e-learning modules and challenging activities, you will gain knowledge about our systems, processes and philosophies. This information will serve as an anchor of knowledge and will be your foundation of excellent leadership. Preparing you for your role is essential to your success and SSP America’s as we grow together.
SSP America believes the greatest source of new managers is our internal associates. So we challenge you, and all of our employees, to advance your knowledge, polish your skills, and look toward the horizon to achieve your potential. We support your growth through our developmental site, Academy Live, which houses multiple types of learning aids and mediums. Additionally, SSP America is focused on succession planning for aspirational associates through its succession planning program, designed to provide personalized guidance in developmental activities.
We are continually searching for our future leaders amongst our ranks. We are on the lookout for individuals who want to impact our business as we grow and expand. Our passion and commitment to your growth is supported by monthly webinars focusing on behavioral, technical or performance skills. To complement the monthly webinars, we also conduct quarterly improvement sessions that focus on high performer’s potential advancement and the sharpening of their leadership qualities.