Operations

Successful and rewarding food travel experiences depend upon great food, amazing people, inspiring locations and the highest standards of operational excellence. Developing each of these four qualities requires skill, experience and determination. Bringing them all together so successfully, time after time, is what sets SSP apart.

Our unparalleled blend of food, people and service has been applied to food travel operations across the globe; from local operations that bring together a small selection of brands in regional airports and rail stations to multi-brand, complex operations at the world's largest and most operationally demanding international travel hubs.

Measuring operational standards

In our operations, we're driving productivity by focusing on labour scheduling using rostering systems that also help us measure service standards. A similar system helps us manage product availability.

Further measurement of our operational standards is done through quality audits. SSP Sweden is also certified according to ISO 14001, which means we do environmental audits on a regular basis. Customer Satisfaction Guarantee is another quality guarantee. If the customer is not satisfied with the product she gets a new product or her money back. Our guests can also contact our Guest Ombudsman with feedback from their visit.

Furthermore SSP has corporate standards programme, which includes a mystery shopper programme.

Focus on core business skills
Multi-Site Management Programme is a bespoke course developed with Rosen College in USA. As part of our commitment to investment in our people the programme will focus upon core business skills and improve the consistency of our operations.

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