Operational excellence

Successful and rewarding food travel experiences depend upon great food, amazing people, inspiring locations and the highest standards of operational excellence. Developing each of these four qualities requires skill, experience and determination. Bringing them all together so successfully, time after time, is what sets SSP apart.

Our extensive blend of food, people and service has been applied to food travel operations across the globe; from local operations that bring together a small selection of brands in regional airports and rail stations to multi-brand, complex operations at the world's largest and most operationally demanding international travel hubs. Big or small, local or international, we apply the same rigorous principles of excellence and attention to detail at each and every one of c. 600 worldwide locations.

Bespoke management training

Our training and development programmes range from coffee school, driving sales, customer satisfaction and hygiene to the leadership and the development of SSP’s managers.

As part of our drive to provide the best possible learning environment and expertise for our staff, SSP has developed a partnership with leading restaurant and hotel school Rosen College, part of the University of Central Florida in Orlando. Rosen College has the world’s fastest growing hospitality program, with 2,200 undergraduate staff, 43 full time faculty members and four different degree programs. 

From 2008 to the end of 2013, more than 320 SSP managers worldwide completed the college’s industry renowned Multi-Site Management Programme, which was carefully tailored to the SSP business. The programme focussed on core business skills and improved the consistency of our operations, enabling us to attract and retain the very best talent to SSP.  

Measuring operational standards

In our operations, we're driving productivity by focusing on labour scheduling using rostering systems that also help us measure service standards. A similar system helps us manage product availability.

Further measurement of our operational standards is done through quality audits in all units, a process complemented by a comprehensive mystery shopper programme.

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