Consumer Insight

The food experience is different for everyone and every location, so getting the right mix of offerings at each location is vital. At the heart of SSP is an understanding, based on years of experience, research and innovation, of the changing needs of travelling consumers.

It is this understanding which informs our tailored approach to meeting the catering needs of each and every location in the SSP network.

 Our customer insight has been developed through regular, extensive research into the behaviours and needs of travelling consumers. This enables us to closely match the mix of food offerings at each location to the profile of that location's travelling consumers.

 Knowing the customer

By accurately segmenting and analysing consumer behaviour across multiple markets we can monitor and anticipate changing consumer needs, tastes and desires. Gaps in customer offer can be quickly identified and addressed and opportunities for better service and revenue can be optimised.

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