SSP UK wins its fourth AOA Award with M&S Simply Food
SSP News Release 17-November-2010
The food travel expert, SSP UK has won the award for "Best Retailer" by the Airport Operators Association (AOA) for its partnership with iconic brand M&S Simply Food at this year's AOA's Annual Conference. SSP UK is proud to have won an AOA award for the fourth consecutive year as the ceremony aims to celebrate the best working partnerships within the UK airport industry. Playing a lead role in promoting aviation security, economic development and environmental sustainability, the AOA champions the continued successful development of British airports and aviation. The award ceremony, the award conference was held at the Hilton Metropole London and hosted by travel expert, Simon Calder. Attended by over 200 delegates from across the industry and related businesses, it attracted record numbers of Managing Directors and senior level delegates.
The winners, decided by the AOA Board, were selected for their outstanding work in their particular field. Nathan Wall, SSP UK Air Managing Director accepted the accolade from AOA Chairman, Ed Anderson and commented; ‘It is a real honour to receive an award that reflects our affiliation with such a great brand as M&S Simply Food. It is a relationship we are particularly proud of and one that we hope continues to grow as we both aim to provide our customers with the highest level of quality through product, location, service and operational excellence. To win an award for the fourth consecutive year is phenomenal and we look forward to collecting our fifth next year.'
The M&S Simply Food brand is renowned for premium quality products and an exceptional level of customer service. With that in mind, SSP UK has worked hard to uphold the M&S Simply Food brand's reputation since its partnership began six years ago implementing a series of external and internal auditing programmes in order to continuously improve the offering.
Commercial Manager at London Luton Airport, Simon May explains; "Over the past four years, SSP UK and its M&S Simply Food operation has played an integral part in delivering a strong retail offer at London Luton Airport. Throughout our evolution, SSP UK has worked alongside us in understanding our passengers in order to cater for their needs. We are delighted with M&S Simply Food and the new customer service initiatives that are in place. The feedback from our passengers reflects how successful our offer is."