People

At SSP America we are leading the way in ‘pioneering’ change for the food travel industry. It is not an easy task, but with an enthusiastic team of people driving for perfection, determination overcomes boundaries and creativity reaps achievements.

Our culture breeds talent and encourages continual progression towards achieving better results. We learn from our successes and mistakes, we encourage and reward informed risk taking, and we love the feeling of triumph.

Passion for Service
Our passion for food starts in the kitchen with our chefs and flows straight out into our dining rooms. We believe that great restaurant experiences are not complete without exceptional service. Going that extra mile is all part of the service and we want our customers to expect it when they dine with us.

Investing in Training & Development
Our training and development programs range from customer satisfaction and orientation through to our comprehensive succession planning and talent management process, focusing on the development of SSP’s employees. The following are a few highlights from our many programs:

Guest Service Excellence
Smiles are contagious and genuine service is invaluable, especially in an airport environment where stress is often the norm. These are just a few values taught in our Guest Service Excellence training course that our Food Travel Experts must complete in order to ensure we are delivering a positive, memorable experience.

Pathfinder Program
The Pathfinder Program is designed to give practical tools and techniques that can improve core management skills in key areas such as coaching, delegation and prioritizing. All SSP General Managers must complete Pathfinder and undertake a 90-day ‘Real Work Challenge’.

Partnership with Rosen College
As part of our drive to provide our staff with the best possible learning environment and expertise, SSP has formed a partnership with leading restaurant and hotel school, Rosen College, part of the University of Central Florida in Orlando. Rosen College has the world’s fastest growing hospitality program, with 2,200 undergraduate staff, 43 full time faculty members and four different degree programs.

More than 350 SSP managers worldwide will complete the College’s industry renowned Multi-Site Management Program by the end of 2010. This world class faculty teaches a curriculum customized for SSP, focused on the food and travel sectors, providing a great development opportunity for our people and a consistency for high standards of quality and service across our business.